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Privacy Policy

We are aware that you have confidence in us. We therefore see it as our responsibility to protect your privacy. On this page we will let you know what information we collect when you use our website, why we collect this data and how we improve your user experience.

Privacy

ME&MATS respects the privacy of visitors to its website and ensures that your data is treated confidentially. We use your data to process orders as quickly and easily as possible. Furthermore we will only use this information with your permission. ME&MATS will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. We keep your data as long as you are an active customer.

Your personal information is safe at ME&MATS

ME&MATS uses the collected data to provide its customers with the following services:

  • If you sign up for a username and password, we need your name, email address, delivery address, telephone number and payment details to execute your order and keep you informed of the progress.
  • To make shopping at ME&MATS as pleasant as possible, we store with your consent, your personal details and the details regarding your order and the use of our services. This allows us to personalize the website and recommend products that you may find interesting.
  • With your permission we use your data to inform you about the development of the website and about special offers and promotions. If you no longer wish to receive this information, you can let us know by sending an email to: hello@me-mats.nl.
  • When you create an account at ME&MATS we store your data on a Secure Server. In your ME&MATS account, we store information such as your name and address, telephone number, e-mail address, delivery and payment details, so that you do not have to fill in every new order.
  • Information about the use of our site and the feedback we receive from our visitors helps us to further develop and improve our site.

If you decide to write feedback about our products and / or services, you can choose whether to add your name or other personal details. We are curious about the opinions of our visitors, but reserve the right not to publish contributions that do not meet our website conditions.

ME&MATS handles your personal information confidentially

ME&MATS will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data. Data forwarded to third parties is only used to provide you with our services.

What types of personal data do we process?

We process the following categories of personal data:

  • Contact details: name, address, telephone number and email address
  • Client number
  • Order history
  • Delivery information
  • Payment history

Where do we store your data?

The data we collect from you is stored within the European Economic Area (“EEA”), but can also be transferred to and processed in a country outside the EEA. Such transfer of your personal data is carried out in accordance with the applicable laws.

Right to removal

You have the right to remove the personal data processed by ME&MATS at any time, except in the following situations:

  • You have an ongoing business with customer service
  • You have an outstanding order that has not yet or partially been sent
  • You have a debt not yet settled at ME & MATS, regardless of the payment method
  • You are suspected of having misused our services in the past four years or you have misused our services in the past four years
  • Your debt has been transferred to a third party in the past three years
  • If you have made a purchase, we will retain your personal data in connection with your transaction for the benefit of the accounting rules.

Cookies

Cookies are small pieces of information that are stored by your browser on your computer. ME&MATS uses cookies to recognize you on a subsequent visit. Cookies enable us to gather information about the use of our services and to improve and adapt these to the wishes of our visitors. Our cookies provide information concerning personal identification. You can set your browser so that you do not receive cookies when shopping at ME&MATS.

Cookies for website analysis

ME&MATS uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies to help ME&MATS analyze how users use the website. The information generated by the cookie about your use of the website (including your IP address) is transferred and stored by Google on servers in the United States. Google uses this information to keep track of how the website is used, to prepare reports on website activity for ME&MATS and to offer other services relating to website activity and internet use. Google may provide this information to third parties if Google is legally obliged to do so, or if these third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google.

If you have any questions about the Privacy Policy of ME&MATS, you can send an email to hello@me-mats.com. Our customer service will help you further if you want to change your data or if you need information about your data. You expressly have the right to correct your data. In case a change of our Privacy Policy is required, you will always find the most recent information on this page.

 

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