Free shipping on orders above €40,- in NL and €60,- in BE Shipment €4,95 NL and €6,95 BE Add a handwritten note Delivery within 1-3 days

free shipping above €40,- NL and €60,- BEshipment €4,95 NL and €6,95 BEadd a handwritten notedelivery 1-3 days

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frequently asked questions

Although we are more than happy to answer all your questions, we seem to be repeating ourselves quite a lot! So here are the answers to the most asked questions.

payment

If the product is out of stock it will be mentioned on the website. Otherwise you will receive an e-mail after you’ve completed your purchase. 

We aim to make paying your invoice as easy as possible. That is why ME&MATS offers you different payment methods. We accept Visa, MasterCard, iDeal and PayPal.

Inside the European Union 21% VAT is mandatory, which is included in the price. Custom policies vary widely between countries. Please contact your local customs office for further information. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid by you.

There are several reasons payment errors can occur and a number of steps you can take to solve these issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact ME&MATS.

Your personal information will be kept private and confidential and we will never rent or sell this to third parties. To register at ME&MATS we need to know your name, email address, gender and telephone number. When purchasing an online order, billing address, shipping address and payment information are required. If necessary, these details may be shared with a credit reference agency to verify your order. Read our Privacy Policy if you want more information.

If you would like a copy of your invoice, you can sent an e-mail to [email protected]

Deliveries

You can cancel your order by sending an e-mail to [email protected] Depending on your orders’ status we will see what we can do for you. 

The website of ME&MATS only ships within the EU. Additionally, ME&MATS products are in stores worldwide, so check our website for the selling points. If you have questions about shipment outside the EU, please contact: [email protected].

Delivery time and shipping fee varies per country. Once your order has been shipped, it usually takes two to seven business days for your order to be deliverd within Europe. The delivery time for international orders may vary due to different customs procedures in each country. You will receive updates from us about your order. 

If you have received a wrong product please send an email to [email protected], fill in the return form and follow the steps that you can find in Delivery & returns.

If you want your order to be sent to another address you can enter this address during the payment process. You will receive the invoice via the submitted e-mail address, while the package is sent to the selected delivery address. If you send someone a gift, you can choose to have the product beautifully wrapped and add a personal greeting card for a small fee.

If you want your order to be delivered to a different address after you have made a purchase, please sent an e-mail to [email protected] and we will see what we can do for you. 

It is possible that your package takes a bit longer than usual to get to your house. This could be due to a delay in the post or (part of) our team working from home. We will do our very best to get your order to you as soon as possible.

If your order can’t be delivered to your house it will be automatically sent back to a collection point.

After you’ve made a purchase. We will post your package and sent you an e-mail with a DHL track and trace code.

If you have not received your full order, please sent us an e-mail at [email protected] 

returns & refunds

ME&MATS products are warranted to be free from defects in materials and workmanship. We will gladly refund any defective or wrongly manufactured items. For all the questions about returns please check Delivery & returns on our website.

 

After you have registered your return, we will refund the orders’ total amount to the payment method that you used to place your order within 30 days. Please note that we will refund only if we have received your order within 14 days and in its original state. Please note that shipping costs will not be refunded and that international customs duties and sales taxes for shipments outside the European Union will not be compensated by us. 

Yes, you can return different orders to us in one box.

Our customer care team is ready to assist you with questions and queries Monday to Friday from 9.00 am to 5:00 pm. Please feel free to contact us at [email protected].

another question

Our customer care team is ready to assist you with questions and queries Monday to Friday from 9.00 am to 5:00 pm. Please feel free to contact us at [email protected].

ME&MATS

Timorplein 44
1094 CC Amsterdam
The Netherlands

wholesale

Please go to our Wholesale website in order to find the answer you’re looking for regarding your wholesale question.

Our mission

Hi you! Wist je dat wij ook een Nederlandse website hebben?