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frequently asked questions

Although we are more than happy to answer all your questions, we seem to be repeating ourselves quite a lot! So here are the answers to the most asked questions.

payment

If the product is out of stock it will be mentioned on the website. Otherwise you will receive an email after you’ve done a purchase.

We aim to make paying your invoice as easy as possible. That is why ME&MATS offers you different payment methods. We accept Visa, MasterCard, iDeal and PayPal.

Inside the European Union 21% VAT is mandatory, which is included in the price. Custom policies vary widely between countries. Please contact your local customs office for further information. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid by you.

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact ME&MATS.

Your personal information will be kept private and confidential and we will never rent or sell this to third parties. To register at ME&MATS we need to know your name, email address, gender and telephone number. When purchasing an order online billing address, shipping address and payment information are required. If necessary, these details may be shared with a credit reference agency to verify your order. Read our Privacy Policy if you want more information.

Deliveries

The website of ME&MATS only ships within the EU. Additionally, ME&MATS products are in stores worldwide, so check our website for the selling points. If you have questions about shipment outside the EU, please contact: hello@me-mats.com.

Delivery time and shipping fee varies per country. Once your order has been shipped, orders within Europe usually take two to seven business days to be delivered. The delivery dates for international orders may vary according to customs procedures for each country. You will therefore receive updates from us about your order.

If you have received a wrong product please send an email to hello@me-mats.com, fill in the return form and follow the steps that you will find in Delivery & returns.

If you want your order to be sent to another address because you are not at home or because your order is a gift, enter this address during payment. You will receive the invoice via the submitted e-mail address, while the package is sent to the selected delivery address. If you send someone a gift, you can also choose to have the product beautifully packaged, and to add a personal greeting card for a small fee.

returns & refunds

ME&MATS unconditionally guarantees all products we manufacture and should be free from defects of workmanship. We will gladly refund you for any defective and wrongly manufactured items. For all the questions about returns please check Delivery & returns on our website.

ME&MATS - You found it

After you have registered your return, we will refund the products’ total purchase amount to the payment method used to place your original order within 30 days. Please note that we will refund only if we have received your order within 14 days and in correct condition. Please note that shipping costs will not be refunded and that international customs duties and sales taxes are not refunded for shipments outside the European Union.

Our customer care team is ready to assist you with questions and queries Monday to Friday from 9.00 am to 5:00 pm. Please feel free to contact us at hello@me-mats.com.

another question

Our customer care team is ready to assist you with questions and queries Monday to Friday from 9.00 am to 5:00 pm. Please feel free to contact us at hello@me-mats.com.

ME&MATS

Timorplein 44
1094 CC Amsterdam
The Netherlands

wholesale

Please go to our Wholesale website in order to find the answer you’re looking for regarding your wholesale question.