Although we are more than happy to answer all your questions, we seem to be repeating ourselves quite a lot! So here are the answers to the most asked questions.
If the product is out of stock it will be mentioned on the website. Otherwise you will receive an email after you’ve done a purchase.
We aim to make paying your invoice as easy as possible. That is why ME&MATS offers you different payment methods. We accept Visa, MasterCard, iDeal and PayPal.
Inside the European Union 21% VAT is mandatory, which is included in the price. Custom policies vary widely between countries. Please contact your local customs office for further information. To ensure quick delivery to you, any custom duties and taxes imposed by your government will be paid by you.
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact ME&MATS.
The website of ME&MATS only ships within the EU. Additionally, ME&MATS products are in stores worldwide, so check our website for the selling points. If you have questions about shipment outside the EU, please contact: [email protected].
Delivery time and shipping fee varies per country. Once your order has been shipped, orders within Europe usually take two to seven business days to be delivered. The delivery dates for international orders may vary according to customs procedures for each country. You will therefore receive updates from us about your order.
If you want your order to be sent to another address because you are not at home or because your order is a gift, enter this address during payment. You will receive the invoice via the submitted e-mail address, while the package is sent to the selected delivery address. If you send someone a gift, you can also choose to have the product beautifully packaged, and to add a personal greeting card for a small fee.
ME&MATS unconditionally guarantees all products we manufacture and should be free from defects of workmanship. We will gladly refund you for any defective and wrongly manufactured items. For all the questions about returns please check Delivery & returns on our website.
After you have registered your return, we will refund the products’ total purchase amount to the payment method used to place your original order within 30 days. Please note that we will refund only if we have received your order within 14 days and in correct condition. Please note that shipping costs will not be refunded and that international customs duties and sales taxes are not refunded for shipments outside the European Union.
1094 CC Amsterdam