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Delivery & Returns

Thanks for shopping at ME&MATS! As soon as we have received your order, we will process it as soon as possible. ME&MATS wants you to be completely happy with your products. When you are not satisfied with one of our products, please feel free to contact us.

Shipping

Currently ME&MATS ships every order within the European Union. Shipment to a non-European Union country? Please send an e-mail to hello@me-mats.com.

Returns and exchanges

If you are not satisfied with an product, you can return it within the return period of two weeks. We only offer refunds. If you would like to exchange an item then we advise you to return the unwanted item and make a new order for the item(s) you prefer. The unused item has to be returned in its original packaging for a refund. If the products are used, damaged or incomplete then ME&MATS is not obliged to take back the item. In order to facilitate the returns of the purchased items, we must receive the return within 14 days from the day of the delivery of the product(s).

We only accept returns of items purchased through our website.

Process

Please note that return costs will not be reimbursed.

In order to return an products, please follow the steps below:

  1. Send an email to hello@me-mats.com with your order number and the product(s) you wish to return. Also we would like to know why you want to return the product(s).
  2. Then we will provide you with a return code with the necessary return shipping information. Fill in the return code on your return form and add this to the return package.
  3. Follow the instructions on the return form. You can find the return form here (hyperlink toevoegen). Please note that we do not accept liability for returned goods. Pack and seal your return securely, in the original package if possible, and include a completed return form. It is recommended that you ship your return via a carrier who will provide your package with a tracking number to ensure that it does not get lost.
  4. Please send all returns to ME&MATS, Timorplein 34, 1094 CC AMSTERDAM in The Netherlands.

Refund

Refunds will be made within 14 weekdays after your return has been processed and approved. The time period of the refund depends upon your particular payment. The amount will be refunded on the account of your original payment method.

Please feel free to also contact us at hello@me-mats.com if you have any further questions about returns and exchanges.

ME&MATS reserves the right to make changes to this policy, notably in line with any revised legislation.

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